Privacy Policy
Last updated: 11 November 2026
I respect your privacy and I am committed to protecting your personal information. This Privacy Policy explains how I collect, use, store and share personal information when you visit my website, contact me, subscribe to my mailing list, or work with me through coaching, coaching supervision, group supervision or organisational psychology.
It also explains your rights and how you can contact me if you have questions or concerns about how your information is handled.
I review this policy periodically and will update it when my practices or relevant data protection requirements change.
1. Important information and who I am
Who is responsible for your information?
The data controller responsible for your personal information is:
Beth Clare McManus
c143 Pollard Yard
Pollard Street East
Manchester
M40 7QX
Email: hi@bethclaremc.com
I am registered with the Information Commissioner's Office (ICO), registration reference ZB48609.
References to "I", "me" and "my" throughout this policy mean Beth Clare McManus.
I operate as an individual practitioner and am responsible for deciding how and why your personal information is processed.
The scope of this policy
This policy applies to personal information collected through:
Your use of my website.
Enquiries and correspondence by email, telephone or other means.
Booking and contracting arrangements.
Coaching, coaching supervision and group supervision.
Organisational psychology and related professional work.
Mailing-list subscriptions and event registrations.
This policy should be read alongside any additional privacy information or professional agreements I provide when working with you.
My website is not intended for children, and I do not knowingly collect personal information from children through it.
Third-party websites
My website may contain links to external websites and services, including booking platforms, publications and other resources. When you follow these links, you leave my website and the relevant third party's privacy policy will apply. I do not control how those organisations collect or use your information.
2. The information I collect
The personal information I collect depends on how you interact with me.
Identity and contact information
This may include:
Your name and title.
Email address and telephone number.
Postal or billing address.
Professional role, organisation and other relevant professional details.
Enquiry and correspondence information
This includes information you provide when contacting me, such as:
The nature of your enquiry.
Information about your professional interests or circumstances.
Correspondence and communications between us.
Feedback or information you choose to share.
Client and professional information
If we work together, I may collect and retain:
Contact and contracting information.
Information about your professional role and practice.
Coaching or supervision agreements.
Appointment and session information.
Session notes and reflections relating to our work.
Relevant correspondence and administrative records.
Special category data
Some personal information is considered particularly sensitive under data protection law. This is known as special category data and includes information about health, racial or ethnic origin, religious or philosophical beliefs, political opinions, trade union membership, sex life and sexual orientation, as well as genetic and biometric information.
Coaching and supervision can be broad-ranging in their scope. As a result, special category data may form part of session notes, even where this is not the primary focus of our work.
Where this applies, I explain this as part of our contracting arrangements and seek your explicit consent to the processing of special category data through a separate confirmation in the relevant Coaching Agreement, Supervision Agreement or Group Supervision Agreement.
I retain professional session records for five years in accordance with the terms of my professional insurance.
You are not expected to share sensitive information unnecessarily. I aim to collect and retain only information that is relevant to the work and its professional requirements.
Payment and transaction information
Payments for my services are processed through Stripe or other payment arrangements agreed with you.
I may receive information about payments, including the amount, date, payment status and transaction reference. Payment card details are processed by the payment provider rather than stored by me.
Technical and website information
When you visit my website, Squarespace may collect technical information, including:
IP address.
Browser and device information.
Operating system.
Website usage and interaction data.
Information collected through cookies and similar technologies.
I use Squarespace Analytics to understand how visitors use my website and to inform improvements to its content and functionality.
Further information about cookies and similar technologies is provided in my separate Cookies Policy.
Marketing and communications information
If you subscribe to my mailing list, I collect your email address and information about your subscription preferences.
I currently use Squarespace Email Campaigns to manage mailing-list communications, including updates relating to The Art of Attention.
If I introduce a broader mailing list in future, I will explain what people are signing up to receive and provide an appropriate opportunity to subscribe.
3. How I collect your personal information
I collect personal information in several ways.
Directly from you
You may provide information when you:
Complete an enquiry or contact form.
Email, telephone or otherwise contact me.
Arrange an appointment through my booking arrangements.
Complete and sign a professional agreement through Adobe Sign.
Participate in coaching or supervision.
Make a payment.
Subscribe to a mailing list or register for an event.
Automatically through my website
Some technical and usage information is collected automatically when you visit my website through Squarespace and its analytics and cookie technologies.
Through third-party service providers
I may receive information from services you use to interact with me, including Cal.com for appointment bookings, Stripe for payments and Adobe Sign for professional agreements.
4. How and why I use your personal information
I only use your personal information where I have a lawful basis to do so under applicable data protection law.
The main lawful bases I rely on are:
Contract: where processing is necessary to enter into or fulfil an agreement with you.
Legitimate interests: where processing is necessary for my legitimate professional or business interests, provided these are not overridden by your rights and interests.
Legal obligation: where I need to process information to comply with a legal or regulatory requirement.
Consent: where you have given consent for a specific purpose, such as receiving marketing communications or processing special category data where explicit consent is relied upon.
I use personal information for the following purposes:
Responding to enquiries and discussing potential work
Lawful basis: Legitimate interests; contract where applicable.
Arranging and delivering coaching, supervision and organisational services
Lawful basis: Contract.
Managing appointments, agreements and professional relationships
Lawful basis: Contract and legitimate interests.
Maintaining professional records and session notes
Lawful basis: Legitimate interests and, where relevant, explicit consent for special category data.
Processing payments and maintaining financial records
Lawful basis: Contract and legal obligation.
Managing mailing-list subscriptions and sending marketing communications
Lawful basis: Consent.
Administering and protecting my website and business
Lawful basis: Legitimate interests and legal obligation.
Understanding website usage and improving its content
Lawful basis: Legitimate interests, subject to applicable cookie and privacy requirements.
Responding to requests to exercise your data protection rights
Lawful basis: Legal obligation.
Where I rely on legitimate interests, these may include managing my professional practice, maintaining appropriate records, communicating with clients, improving my services and ensuring the security of my business.
Sensitive information in coaching and supervision
Where special category data is included in coaching or supervision records, I rely on your explicit consent as the relevant condition under Article 9 of the UK GDPR, alongside an applicable Article 6 lawful basis for processing.
Your explicit consent is requested separately as part of the relevant professional agreement and recorded through the signed agreement.
You can withdraw consent by contacting me. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn. It may affect my ability to continue providing a service where the processing is necessary to that service.
There may also be circumstances in which I need to retain information for another lawful reason, even following a withdrawal of consent.
5. Marketing and mailing lists
I may send occasional email communications about my work, writing, events, workshops and professional activities.
I currently maintain a mailing list for The Art of Attention. If you subscribe, I will use your email address to send information relevant to that subscription.
If I establish a broader mailing list, this will have its own clear description and subscription process. I will not assume that subscribing to one mailing list means you have agreed to receive unrelated marketing communications.
I will only send marketing emails where I have an appropriate legal basis to do so, including your consent where required under the Privacy and Electronic Communications Regulations (PECR).
You can withdraw your consent or unsubscribe at any time by:
Using the unsubscribe link included in marketing emails; or
Contacting me at hi@bethclaremc.com.
Unsubscribing from marketing communications will not affect essential communications relating to an existing professional relationship, such as appointment arrangements, contractual matters or changes to services.
I do not sell your personal information or share it with other organisations for their own marketing purposes.
6. Who I share your personal information with
I may share personal information with organisations that provide services necessary to operate my website and professional practice.
These currently include:
Squarespace
Website hosting, website functionality and analytics.
Google Workspace
Professional email, correspondence and the management of documents and attachments.
Appointment scheduling and booking management. Where you follow a booking link, you interact directly with Cal.com and its privacy arrangements apply to information you provide through its platform.
Stripe
Payment processing and associated transaction administration.
Adobe Sign
Preparation, completion and secure handling of professional agreements and signed forms.
Squarespace Email Campaigns
Management of my current mailing list and distribution of email communications.
I may also share information where necessary with:
Professional advisers, such as accountants, legal advisers or insurers.
HMRC or other relevant regulatory authorities where required.
Other parties where disclosure is required by law or necessary to establish, exercise or defend legal claims.
I only share information where there is an appropriate reason to do so and take reasonable steps to ensure that service providers handle personal information securely and in accordance with applicable data protection requirements.
The role of each provider may differ depending on the service. Some process information on my behalf, while others may have their own responsibilities as independent data controllers.
7. International transfers
Some of the organisations providing services to me may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, I take reasonable steps to ensure that the transfer is protected in accordance with UK data protection law.
This may include transfers to countries recognised by the UK as providing an adequate level of data protection, or the use of appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where applicable.
You can contact me if you would like further information about international transfers relevant to your personal information.
8. How I protect your information
I take the security of personal information seriously and use appropriate technical and organisational measures to protect it against loss, misuse, unauthorised access, alteration or disclosure.
These measures include:
Password protection on devices used to access personal information.
Encrypted storage for longer-term client records.
Secure backup arrangements.
Restricting access to professional records.
Taking care when transferring and handling electronic documents and correspondence.
Using established third-party providers for website hosting, email, payments and professional agreements.
Client session notes are initially recorded and stored on a password-protected iPad before being transferred to an encrypted external hard drive. The hard drive is backed up.
Access to these records is restricted to me.
I also maintain procedures for identifying and responding to suspected personal data breaches. Where required by law, I will notify the ICO and affected individuals.
9. How long I retain your personal information
I retain personal information only for as long as necessary for the purpose for which it was collected, taking account of legal, professional, contractual and insurance requirements.
Different categories of information are retained for different periods.
Coaching and supervision records
Professional session records are retained for five years in accordance with the terms of my professional insurance.
Financial and accounting records
I retain relevant financial and transaction information for the periods required by applicable tax and accounting legislation. This may include retaining records for at least six years, depending on the relevant accounting and tax requirements.
Enquiries and professional correspondence
I retain enquiries and correspondence for as long as necessary to respond, manage any resulting professional relationship and maintain appropriate business records. Where an enquiry does not lead to an ongoing relationship, I will not retain the information indefinitely.
Mailing-list information
I retain mailing-list information while you remain subscribed. If you unsubscribe, I will stop sending marketing communications and retain only the minimum information necessary to record and respect your preference.
Website and technical information
Website analytics and technical information are retained in accordance with the retention arrangements and settings of Squarespace and the relevant cookie technologies.
In some circumstances, I may need to retain information for longer where it is necessary to deal with a complaint, establish or defend a legal claim, or comply with a legal obligation.
When information is no longer required, I take appropriate steps to securely delete or destroy it.
10. Your data protection rights
Under applicable data protection law, you have a number of rights in relation to your personal information.
These include the right to:
Access: request a copy of the personal information I hold about you.
Rectification: ask me to correct inaccurate or incomplete information.
Erasure: request that I delete your personal information in certain circumstances.
Restriction: ask me to restrict how I use your information in certain circumstances.
Object: object to processing based on legitimate interests and to direct marketing.
Data portability: request a copy of certain information in a commonly used, machine-readable format where the right applies.
Withdraw consent: withdraw consent where I rely on consent as the basis for processing.
These rights are subject to certain conditions and exceptions. For example, I may need to retain some information to meet legal, professional or insurance requirements, even if you request its deletion.
You will not normally have to pay a fee to exercise your rights. I may charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive, in accordance with the law.
To exercise your rights, please contact me at:
I may need to ask for information to verify your identity before responding.
I will respond to requests within the timeframes required by data protection law.
11. Data protection complaints
If you have a concern about how I have handled your personal information, please contact me in the first instance.
I take data protection concerns seriously and will acknowledge a data protection complaint within 30 days and investigate it appropriately. I will communicate the outcome and any action taken.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office:
https://ico.org.uk/
You do not have to contact me before approaching the ICO, although I would welcome the opportunity to address any concerns directly.
12. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my professional practice, the services I use or relevant data protection requirements.
The latest version will always be available on my website, with the date of the most recent update shown at the beginning of the policy.
If a significant change affects how I use your personal information, I will take appropriate steps to bring it to your attention.
Contact
Beth Clare McManus
hi@bethclaremc.com
c143 Pollard Yard, Pollard Street East, Manchester M40 7QX
© Beth Clare McManus. All rights reserved.